How Safety Region Twente Transformed Crisis Monitoring with a Real-Time Regional Safety Platform
The organisation brings together fire services, municipalities, healthcare emergency services, police, crisis management teams, communication specialists, and information management professionals. Effective collaboration between these stakeholders depends on having access to accurate, timely, and actionable information.
To strengthen situational awareness and improve the exchange of critical safety information, Safety Region Twente partnered with CAPE to modernise its Safety Information Hub (VIK) and create a future-ready crisis intelligence platform.
The challenge: limited visibility in a rapidly changing environment
Safety Region Twente relied on a SharePoint-based application to collect and distribute safety information across the organisation.
While the platform provided valuable collaboration and information management capabilities, it lacked the flexibility and visual intelligence required for modern crisis operations.
Information could be collected and shared, but it was difficult for crisis coordinators to quickly identify patterns, monitor developments, and understand how individual events might affect one another.
As a result, obtaining a clear and up-to-date regional safety picture required more manual effort than desired.
The organisation needed a more powerful solution that would strengthen monitoring capabilities and support faster decision-making before and during crisis situations.
About this project
Organisation: Safety Region Twente
Coverage: 14 municipalities
Solution: IntelConnect crisis intelligence platform
Technology: Mendix low-code platform
Key capability: Real-time monitoring and situational awareness
Users: Crisis coordinators, emergency services, municipalities, and regional stakeholders
Future phase: Expansion to 8 additional safety regions
Creating a future-ready Safety Information Hub
Safety Region Twente set out to develop a platform that could deliver a live safety overview for the region while supporting information exchange with other Safety Information Hubs throughout the Netherlands.
The objective was not simply to replace an existing application. The goal was to create a shared intelligence platform that would improve situational awareness, strengthen collaboration, and support crisis professionals with better information at the moment they need it most.
The solution: IntelConnect
Working closely with Safety Region Twente, CAPE designed and developed IntelConnect using the Mendix low-code platform.
The project began with an extensive UX design phase, during which interactive concepts and visual designs were created to ensure the application aligned with the needs of crisis professionals.
The final solution transformed how information is presented, making it significantly easier to identify risks, monitor developments, and maintain a real-time view of activities across the region.
Information that was previously difficult to interpret can now be analysed quickly through an intuitive and highly visual interface.
A dynamic geographical map provides users with a clear view of planned activities and events across the region, helping teams understand how situations may interact, overlap, or create additional risks.
The platform also enables automatic information exchange between systems and regions, ensuring critical intelligence can be both shared and received in real time.
Delivering stronger situational awareness
The IntelConnect platform provides crisis teams with the tools they need to create and maintain an accurate operational picture.
Interactive regional intelligence
Users can view safety information through an intuitive interface designed specifically for crisis monitoring and operational decision-making.
Relevant information is easier to find, interpret, and share, enabling teams to respond more quickly to emerging developments.
Geographic visibility of potential risks
A dynamic geographical map displays planned and ongoing activities throughout the region.
This gives crisis professionals a clearer understanding of how events may interact, overlap, or create additional risks before they escalate.
Real-time information exchange
The platform automatically exchanges information with external systems and other safety regions.
This allows Safety Region Twente to both receive and contribute regional intelligence, strengthening collaboration across organisational boundaries and supporting national crisis partners.
Faster identification of anomalies and emerging threats
By presenting information visually and dynamically, IntelConnect helps users identify deviations, risks, and unusual developments much faster than before.
This supports more proactive monitoring and improves preparedness for potential crises.
Delivering operational benefits
The value of IntelConnect extends beyond technology. The platform has strengthened the way information supports decision-making across the organisation.
Improved crisis briefings
Crisis coordinators now have access to a more complete and up-to-date regional safety picture, improving the quality of briefing sessions and operational preparedness.
Better collaboration between stakeholders
Information can be shared more effectively between municipalities, emergency services, neighbouring regions, and national crisis partners.
Greater flexibility for future development
Because the platform was built using Mendix, Safety Region Twente can continue expanding and enhancing its capabilities without being constrained by the limitations of its previous environment.
A stronger information position
The organisation has improved its ability to gather, analyse, and distribute critical safety information, enabling faster and more informed decisions.
A scalable platform for regional cooperation
The platform has been designed with future collaboration in mind, providing a foundation for broader information sharing across multiple safety regions.
Expanding beyond Twente
The development of IntelConnect does not stop with the current implementation.
The next phase of the programme will extend the platform to eight additional Dutch safety regions, creating a broader intelligence network with a shared regional overview built on the same data structure and information standards.
This expansion will allow participating regions to access consistent and reliable safety information while strengthening cooperation across regional boundaries.
By standardising how safety information is collected, visualised, and exchanged, IntelConnect will support a more coordinated response to incidents that affect multiple municipalities or regions.
Enabling more effective crisis management
For Safety Region Twente, the project was never simply about replacing a SharePoint application.
It was about improving situational awareness, strengthening collaboration, and giving crisis professionals access to the information they need to protect communities more effectively.
With IntelConnect, Safety Region Twente now has a modern, scalable platform that supports both today’s operational requirements and tomorrow’s regional safety challenges.
Looking to improve operational visibility and decision-making?
Whether you’re managing critical operations, coordinating multiple stakeholders, or looking to replace legacy information systems, CAPE helps organisations create scalable digital platforms that improve collaboration, visibility, and decision-making.
Ready to explore what’s possible? Get in touch with our team to discuss your challenges.
